General Terms and Conditions - Atlas Clara

Relocation Research Support Services

Version 1.0 | English | May 2026

These Terms and Conditions apply to the relocation services offered by Atlas Clara. By placing an order or engaging Atlas Clara's services, the Client agrees to these Terms.

Article 1 - Identity of the Service Provider

1.1. Full Business Name: Atlas Clara

1.2. Registered Address (Business Address): (pre-launch/founding phase) Amsterdam, The Netherlands

1.3. Chamber of Commerce (KvK Number): (pre-launch/founding phase)

1.4. VAT Number (BTW-id): (pre-launch/founding phase)

1.5. Legal Form: pre-launch/founding phase

1.6. Email: hello@atlasclara.com

1.7. Country of Establishment: The Netherlands

Article 2 – Definitions

In these Terms and Conditions, the following definitions apply:

• Service Provider - Atlas Clara.

• Client - The natural person who enters into a Distance Contract with the Service Provider for personal, non-commercial purposes.

• Service - The relocation research support provided by Atlas Clara, consisting of the relocation package selected by the Client.

• Agreement - The distance contract concluded between the Service Provider and the Client for the provision of the Service. Distance Contract is an agreement concluded entirely via an online channel (website, email, or digital payment), without simultaneous physical presence of both parties, in accordance with Article 6:230g of the Dutch Civil Code (Burgerlijk Wetboek, BW).

• Deliverable - The final research report and any additional materials (checklists, resource guides, etc.) produced and delivered to the Client.

• Intake Form/Survey - The online questionnaire completed by the Client prior to service delivery, which forms the basis of the personalised research.

Article 3 – Applicability

3.1 Scope: These Terms and Conditions apply to every offer made by the Service Provider and to every Agreement concluded between the Service Provider and the Client.

3.2 Consumer clients only: These Terms apply exclusively to consumers - natural persons acting for personal, non-commercial purposes. Business clients must contact the Service Provider directly to agree on a separate engagement.

3.3 Availability: Before an Agreement is concluded, these Terms are made available to the Client electronically, in a format that can be saved and reproduced.

3.4 Deviations: Deviations from these Terms are only valid if agreed in writing between both parties.

3.5 Rejection of client terms: The Client's own general terms and conditions are expressly rejected.

Article 4 - Nature and Scope of the Service

4.1. Informational research support: The Service Provider provides informational research support. The Deliverable constitutes a structured, customised research summary based on publicly available sources at the time of preparation.

4.2. No legal, tax or immigration advice: The Service does not constitute legal, immigration, tax or financial advice. Clients should independently verify all information with the relevant authorities or qualified professionals before making decisions.

4.3. No guarantee: The Service Provider exercises due care and professional diligence in preparing the Deliverable but does not guarantee specific outcomes, job placements, housing approvals, permit grants, or any other third-party decisions.

4.4. No representation or submission: The Service Provider does not submit applications, review contracts, or represent the Client before government authorities, employers, or any other third parties. The Service Provider does not send personalised applications, emails, or formal correspondence on behalf of the Client.

4.5. Client's duty to verify: Regulations change rapidly. The Deliverable is based on publicly available data at the time of preparation, may contain inaccuracies, and does not replace the need for professional consultancy or independent verification by the Client. The Service Provider shall not be liable for changes in laws or regulations occurring after the date of delivery.

Article 5 - Service Delivery and Timeline

5.1 Delivery timeline: Following receipt of the completed Intake Form/Survey and full payment, the Service Provider will deliver the Deliverable within the timeframe stated in the selected package offer, unless otherwise agreed in writing.

5.2 Indicative deadline: The delivery timeline is indicative and not a strict deadline. If delivery is expected to be delayed beyond the stated timeframe, the Service Provider will notify the Client in writing without undue delay.

5.3 Commencement of work: Work on the Service will commence once the Service Provider has received full payment of the agreed fee and the Client has explicitly consented to immediately commence the service before the end of the statutory 14-day withdrawal period and acknowledged the associated consequences as per Article 7.3.

5.4 Electronic delivery: The Service is delivered electronically, via email or a shared digital document (e.g., PDF or secure shared drive).

Article 6 – Pricing, Payment Terms and Late Payment

6.1 Prices and VAT: All prices stated on the Atlas Clara website are in Euros (€) and include Dutch VAT of 21% (BTW) where applicable, unless stated otherwise.

6.2 Upfront payment: Payment of the full-service fee is due at the time of ordering, prior to commencement of any research work (100% upfront payment).

6.3 Price adjustments: The Service Provider reserves the right to adjust prices at any time. Price changes will not affect Agreements already concluded and confirmed.

6.4 Non-payment: In the event of non-payment or reversed payment after work has commenced, the Service Provider is entitled to suspend delivery and, if applicable, to claim compensation for work completed

6.5 Payment Term: The Client shall pay the amount due within 14 calendar days of the invoice date, unless otherwise agreed in writing.

6.6 Delay Caused by Non-Payment: If payment is not received within the period referred to in Article 6.2, the start date of the work will be postponed accordingly by the duration of the payment delay. The Service Provider shall not be liable for any consequences of such postponement.

6.7 Late Payment: If the Client does not pay within the period referred to in Article 6.2, the Service Provider shall send a written payment reminder (aanmaning) and grant the Client a further period of 14 calendar days to make payment.

6.8 Interest and Collection: After this 14-day period, the Client shall owe statutory interest and extrajudicial collection costs in accordance with Dutch law (WIK).

Article 7 – Right Of Withdrawal & Waiver

7.1 Statutory Right of Withdrawal: The Client has the right to withdraw from the agreement within 14 calendar days of the date on which the agreement was concluded, without giving any reasons. The withdrawal period begins on the day following the day the Agreement was concluded (the "Order Date"). The Client may exercise this right by sending a written notification to the Service Provider's email address at hello@atlasclara.com.

7.2 Consequences of Withdrawal: If the Client exercises a valid right of withdrawal and the Service Provider has not yet commenced performance, the Service Provider will refund the full amount paid within 14 calendar days of receiving the withdrawal notice, via the same payment method used for the original transaction. No cancellation fees or penalties shall be charged.

7.3 Explicit Request for Immediate Commencement: Given the highly personalised and bespoke nature of the service, the Service Provider explicitly requests the Client's consent to commence work immediately upon receipt of full payment and consent during the 14-day withdrawal period.

7.4 Consequences of Explicit Consent: By ticking the confirmation checkbox referred to in Article 7.3, the Client explicitly consents to the immediate commencement of the assignment and acknowledges that they forfeit (lose) their right of withdrawal once the Service Provider has commenced performance, in accordance with the Dutch Civil Code.

7.5. Loss of Right of Withdrawal upon Completion: The Client loses their right of withdrawal entirely once the service has been fully performed (e.g., the final research report has been delivered), provided that the performance began with the Client's prior express consent and acknowledgement that they would lose their right of withdrawal once the contract has been fully performed.

7.6. Consequences of Withdrawal After Commencement: If the Client withdraws from the Agreement after having requested immediate performance, but before the service is fully completed:

• The Client is legally obligated to pay Service Provider an amount proportional to the work already performed at the time of withdrawal.

• This amount is calculated based on the total agreed price and the progress of the research milestones reached.

• The Service Provider will refund any remaining balance of the prepaid fee within 14 days of the withdrawal notice, using the original payment method.

Article 8 - The Offer and Agreement

8.1. The Offer: All offers on the Service Provider website are non-binding and subject to availability. The Service Provider reserves the right to change prices and package contents at any time prior to the conclusion of an Agreement.

8.2. Formation of Agreement: An Agreement is legally concluded only when the Client has completed the following steps: (a) Accepts the Agreement and Terms & Conditions by ticking the mandatory checkbox; (b) Completes the full payment of the applicable service fee; (c) Submits the required intake information/survey. Without all three actions, no agreement is concluded.

8.3. Confirmation: The Service Provider will confirm the receipt of the order and payment via email. This confirmation signifies the formal acceptance of the order.

8.4. Right of Refusal: Service Provider reserves the right to refuse any order if the Client’s request falls outside the professional scope of the service or if fulfilment is not reasonably possible. In such cases, the Agreement is dissolved, and the Client will receive a full refund as soon as possible (zo spoedig mogelijk).

8.5. Impossibility of Performance After Commencement: If, after commencing work, the Service Provider determines that the research report cannot reasonably be delivered - including due to a lack of sufficient publicly available information, safety risks associated with gathering the required data, or well-founded ethical or legal objections - the Service Provider shall notify the Client in writing without undue delay, and the Client will receive a full refund as soon as possible (zo spoedig mogelijk). The agreement shall terminate by operation of law (van rechtswege) upon the written notification. The Service Provider shall owe no further fee or damages. This constitutes a clean break with no further liability on either side.

Article 9 - Termination and Cancellation of Services

9.1. Scope: This article applies after the expiry of the withdrawal period referred to in Article 7.1, or from the moment the Client has explicitly waived the right of withdrawal as referred to in Article 7.3.

9.2. Termination of the Agreement: The Agreement shall terminate by operation of law automatically (van rechtswege) once the agreed services have been fully performed and delivered. Because the service is entirely bespoke, refunds are not possible once the final report has been delivered to the Client.

9.3. Termination by the Client: The Client may terminate the Agreement at any time by email to the Service Provider at hello@atlasclara.com. In such case, if the Client cancels the agreement after work has commenced, the Client shall owe a fee for the part of the assignment already performed, calculated pro rata of the agreed remuneration. The remaining portion of the prepaid amount will be refunded as soon as possible via the same payment method used for the original transaction. The client shall not be liable for damages (schadeplichtig) towards the Service Provider as a result of such termination.

9.4. Termination by the Service Provider: The Service Provider is entitled to terminate the agreement by email with immediate effect if serious grounds (gewichtige redenen) exist, including in any event: (i) failure by the Client to meet payment obligations following written notice of default (aanmaning); (ii) unlawful conduct by the Client towards the Service Provider, including insult, harassment, intimidation, discrimination, or any other form of transgressive behaviour (grensoverschrijdend gedrag); (iii) refusal or failure by the Client to provide the necessary cooperation required for the execution of the assignment; (iv) structural non-performance by the Client of obligations arising from these general terms and conditions or the agreement; (v) instructions or directions given by the Client that would require the Service Provider to perform acts contrary to the law or any mandatory legal rule (dwingende rechtsregel).

9.5. Consequences of Termination by the Service Provider: In the event of termination under Article 9.4, the Service Provider shall be entitled to payment for all work performed up to that point, calculated pro rata of the agreed remuneration. The remaining portion will be refunded to the Client. The Service Provider also retains the right to claim compensation for demonstrable direct damages resulting directly from the Client's conduct. The client shall not be liable for damages (schadeplichtig) towards the Service Provider as a result of such termination.

Article 10 – Force Majeure & Continuity

10.1. Definition: Force majeure (overmacht) within the meaning of the Dutch Civil Code exists where the Service Provider is temporarily or permanently prevented from performing the assignment due to circumstances beyond their reasonable control and not attributable to their fault. This includes, in any event: serious illness or temporary incapacity of the Service Provider that makes performance factually impossible; loss of access to required business equipment due to theft, damage, or irreparable malfunction; failure of internet connectivity or digital infrastructure due to a significant external disruption(such as outages of government or public data portals); and other extraordinary circumstances that make performance factually impossible.

10.2. Notification: The Service Provider shall notify the Client in writing without undue delay of any force majeure situation, stating the nature of the circumstance, the expected duration, and the effect on the delivery timeline.

10.3. Illness - Special Provision: Illness of the Service Provider constitutes force majeure only where the illness makes performance factually and reasonably impossible. In the case of short-term illness, the Service Provider shall endeavour to resume work within a reasonable period and shall inform the Client of the expected delay. The Service Provider is not obliged to engage a substitute.

10.4. Loss of Business Equipment: Loss, theft, or irreparable damage to required business equipment shall constitute force majeure where this renders performance of the assignment temporarily or permanently impossible. The Service Provider shall notify the Client without undue delay and shall endeavour to restore or replace the equipment as soon as reasonably possible.

10.5. Temporary Force Majeure – Service Suspension: If the force majeure situation is temporary in nature, the delivery timeline shall be suspended for the duration of the impediment. The Service Provider shall not be liable for damages, compensation or delay directly resulting from the force majeure situation. The Service Provider shall resume work as soon as possible after the force majeure situation has ceased and shall notify the Client in writing.

10.6. Prolonged Force Majeure – Dissolution (ontbinding): If the force majeure situation continues for more than 14 calendar days, either party shall have the right to dissolve the agreement in writing without obligation to pay damages.

10.7. Financial Resolution: Upon agreement dissolution due to Force Majeure, the Client shall be entitled to a refund of the portion of the prepaid fee for which no work has yet been performed, calculated pro rata of the agreed remuneration. Neither party shall be liable for further damages.

10.8. No Substitution: The Service Provider is not obligated to provide a substitute researcher during these periods.

Article 11 - Professional Conduct and Mutual Respect

11.1. Standard of Conduct: The Service Provider is committed to a professional and respectful working relationship. This commitment is expected to be mutual.

11.2. Immediate Termination: Any form of harassment, intimidation, threatening language, or abusive communication by the Client toward the Service Provider (whether by email, messaging, telephone, or any other means) constitutes a gewichtige reden (weighty reason) within the meaning of Article 7:408(2) of the Dutch Civil Code and gives the Service Provider the right to terminate the Agreement with immediate effect, without prior notice.

11.3. Financial Consequences: In such cases: (i) the Agreement is dissolved with immediate effect; (ii) the Client is not entitled to a refund for work already performed, calculated on a pro-rata basis relative to the total agreed fee; (iii) any outstanding amounts for work completed remain due and payable.

Article 12 - Liability

12.1. Obligation of Effort: The Service Provider performs her work to the best of her ability based on information available at the time of execution. The service constitutes an obligation of effort (inspanningsverbintenis) and not a guarantee of outcome (resultaatsverbintenis). The Service Provider does not guarantee a successful relocation or establishment. The report provides informational support only, based on publicly available data. The further execution, decision-making, and ultimate outcome of the relocation are the exclusive responsibility of the Client. The Service Provider shall not be liable for outcomes dependent on decisions or actions of the Client themselves, third parties (including landlords, employers, schools, and municipalities) or government authorities.

12.2. Limitation of Liability: The total liability of the Service Provider for direct damages arising from or related to the performance of an agreement shall at all times be limited to the amount paid by the Client (including VAT) for the assignment in question.

12.3. Exclusion of Indirect Damages The Service Provider shall never be liable for indirect damages, consequential damages, or pure financial loss, including but not limited to: loss of income or profit; missed opportunities or expected savings; damages resulting from decisions made by the Client based on the delivered report; damages caused by incorrect, outdated, or incomplete information from public sources or third parties.

12.4. Accuracy of Information: The Service Provider is not liable for inaccuracies, errors or omissions resulting from: incomplete or incorrect information provided by the Client in the Intake Form; outdated or incorrect data provided by third-party sources (e.g., government websites, portals, or real estate listings).

12.5. Exception - Intent and Gross Negligence: The limitations and exclusions in this article shall not apply in cases of intent (opzet) or gross negligence (grove schuld) on the part of the Service Provider.

Article 13 - Client Obligations

13.1. Cooperation and Information Duty: The Client is obliged to provide in a timely manner all information that the Service Provider reasonably requires for the performance of the assignment, including the fully completed intake forms. The Client warrants the accuracy, completeness, and reliability of the information provided. The Service Provider is not required to verify the accuracy of the Client’s data.

13.2. Consequences of Incomplete Information: If the Client provides incorrect or incomplete information, the Service Provider is entitled to suspend performance of the assignment until the missing information is received. The agreed delivery timelines are automatically suspended. The Service Provider is not liable for any delays or missed opportunities resulting from the Client’s delay.

13.4. Use of the Report: The report is exclusively intended for the personal use of the Client in connection with their own relocation. The Client may not reproduce, publish, resell, or share the report (in whole or in part) with third parties, without the prior written consent of the Service Provider, other than immediate family members or advisors directly involved in the Client's own relocation.

13.5. Prohibition on Unlawful Use: The Client may not use the report in any manner that is unlawful, misleading, or harmful to third parties, or that is contrary to applicable laws and regulations.

Article 14 - Confidentiality and Data Protection (AVG/GDPR)

14.1. Data Protection (AVG/GDPR): The Service Provider processes personal data in accordance with the Dutch General Data Protection Regulation (Algemene Verordening Gegevensbescherming).

14.2. Data Controller: The Service Provider, established in Amsterdam and registered with the KVK, is the data controller for personal data processed in the context of the Agreement.

14.3. Processing of Personal Data: The Service Provider processes only the personal data necessary for the performance of the assignment, as described in the Service Provider’s Privacy Statement. Processing takes place on the legal bases set out in the Privacy Statement, including performance of the Agreement and compliance with legal obligations.

14.4. Privacy Statement: Detailed information on how the Service Provider handles personal data is available in the Privacy Statement. This statement is considered an integral part of these Terms. The full Privacy Statement is available on the Service Provider website and forms part of these General Terms and Conditions.

14.5. Mutual Confidentiality: Both parties undertake to maintain confidentiality of all confidential information received from the other party in the context of the Agreement. This includes at minimum: the contents of the research report, the Client's personal relocation plans, and the Service Provider's business information.This confidentiality obligation applies during the term of the Agreement and for a period of two (2) years after its termination.

14.6. Sharing with Third Parties: Personal data will not be shared with third parties unless this is necessary for the performance of the assignment or required by law. The Service Provider has concluded or will conclude data processing agreements (verwerkersovereenkomsten) with all external processors prior to the processing of data.

14.7. Retention Period: Personal data shall not be retained longer than necessary for the purposes for which they were collected and in accordance with the retention periods described in the Service Provider’s Privacy Statement. As a rule, administrative and financial data are kept for seven (7) years in line with Dutch tax law, and client and project data for up to two (2) years after the end of the client relationship, unless a longer period is required due to a legal obligation or ongoing dispute.

14.8. Security: The Service Provider implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or destruction, including the use of strong passwords, file encryption, and two-factor authentication.

14.9. Data Breaches: In the event of a data breach posing a risk to the Client, the Service Provider will notify the Autoriteit Persoonsgegevens as soon as possible and within 72 hours at the latest, and will inform the Client without undue delay.

14.10. Rights of Data Subjects: The Client has the right to access, rectify, erase, restrict, and object to the processing of their personal data. Requests may be submitted via email to the Service Provider. The Service Provider will respond within thirty (30) days.

Article 15 - Intellectual Property & Usage Rights

15.1. Ownership: All materials produced by the Service Provider, including but not limited to research reports, templates, data visualizations, and research methodologies, remain the intellectual property of the Service Provider.

15.2. Deliverables: Upon full payment, the Client receives a personal, non-exclusive, non-transferable licence to use the Deliverable for the Client’s own relocation purposes.

15.3. Restrictions: The Client may not reproduce, publish, resell, distribute, or share the Deliverable with third parties for commercial purposes without the prior written consent of the Service Provider.

15.4. Client-specific use: The Deliverable is prepared exclusively for the Client and may not be resold, redistributed, or used as a standalone commercial product.

15.5. Third-Party Data: For the avoidance of doubt, the Service Provider does not claim ownership over raw, publicly available data or government information contained within the reports. The intellectual property claim is limited to the unique selection, structure, curation, and analysis created by the Service Provider.

Article 16 - Complaints, Dispute Resolution and Governing Law

16.1 Complaints procedure: If the Client is dissatisfied with the Service or the Deliverable, the Client must notify the Service Provider in writing by email to hello@atlasclara.com within fourteen (14) calendar days of receiving the Deliverable, clearly stating the nature of the complaint. The Service Provider will respond in writing within fourteen (14) calendar days of receiving the complaint. If the complaint requires further investigation, the Service Provider will notify the Client within that period and indicate when a further response can be expected.

16.2. Review and Complaints Period: The Client shall review the delivered report upon receipt and must notify the Service Provider in writing within five (5) business days if the report materially deviates from what was agreed. After this period has lapsed, the report shall be deemed accepted.

16.3 Amicable resolution: Both parties shall first attempt in good faith to resolve any complaint or dispute amicably.

16.4. Applicable law and dispute resolution: All agreements between the Service Provider and the Client are governed exclusively by Dutch law. Any dispute that cannot be resolved amicably shall be submitted to the competent court in Amsterdam, the Netherlands, unless mandatory consumer law provides otherwise.

16.5. Exclusion of Vienna Sales Convention: All agreements are governed exclusively by the law of the Netherlands. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG/Vienna Sales Convention) is expressly excluded.

16.6. EU Consumer Protection: If the Client is a consumer residing in an EU member state other than the Netherlands, the Client retains the benefit of any mandatory consumer protection provisions of their country of residence, provided those laws offer a higher level of protection than Dutch law.

Article 17 - Amendments to These Terms

17.1. Right to Amend The Service Provider reserves the right to amend these Terms and Conditions at any time. Amendments will be published on the Service Provider website and communicated to existing Clients via email.

17.2. Effective Date Amended terms will take effect 30 days after they are published on the Website or notified to the Client.

17.3. Communication to Client: The Client will be notified in writing by email at least 30 calendar days before an amendment takes effect. If an amendment significantly changes the nature of the Service or the rights of the Client, the Client has the right to terminate the Agreement free of charge with effect from the date the amendment takes effect.

17.4. Protection of Existing Orders: Amendments do not apply to Agreements that have already been concluded and paid for prior to the date of the amendment. Agreements already concluded are governed by the Terms and Conditions in force at the time the Agreement was entered into.

17.5. Administrative Changes: Minor changes of an administrative nature (e.g., a change of email address, bank details, or fixing a typo) may take effect immediately without prior notice.

These General Terms and Conditions were drafted in accordance with Dutch law and apply to the relocation services offered by Atlas Clara. By purchasing a service, the Client confirms having read, understood, and agreed to these Terms and Conditions in their entirety.

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These Terms and Conditions are available in electronic format upon request and will be provided to the Client prior to or at the moment of concluding the Agreement.

Atlas Clara

hello@atlasclara.com

Last updated: May 2026